Return Policy for Supplements and Perishable Items at Just Organiks
At Just Organiks, we are committed to providing our customers with premium supplements and perishable items. We understand that there may be occasions when you need to return a product. In compliance with UK consumer law, we have designed a comprehensive return policy for supplements and perishable items.
Your Right to Cancel and Cooling-off Period
Under UK consumer law, you have the right to cancel your order without providing a reason within 14 days from the date you receive the items. This 14-day timeframe is known as the “cooling-off period.” To exercise your right to cancel, you must inform us of your decision to cancel by contacting our customer support team through [email address] or [contact form link] before the cancellation period expires.
Returning the Goods: Procedures and Guidelines
Once you have notified us of your decision to cancel, you must return the goods to us within 14 days from the date of cancellation. The items should be returned in their original, unopened packaging and in a resaleable condition. You will be responsible for the cost of returning the goods to us, and we recommend using a tracked delivery service to ensure the safe return of your items.
Please note that we cannot accept returns for opened or used supplements and perishable items, as these are considered non-returnable due to health and hygiene reasons, unless the items are faulty or damaged.
When returning items, please follow these guidelines:
- Pack the items securely to prevent damage during transit. Use the original packaging whenever possible.
- Include a copy of your invoice or a note with your order number and contact details, so we can identify your return quickly and efficiently.
- Obtain a proof of postage or tracking number from your chosen delivery service. This will help you track your return and confirm that it has reached us safely.
Refunds: Processing and Timeframes
Upon receiving and inspecting the returned goods, we will process your refund within 14 days from the date we receive the items. The refund will be made using the same payment method you used for the initial transaction unless you expressly agree otherwise. Please note that we may deduct any diminished value of the goods resulting from the handling of the items in any way other than what is necessary to establish the nature, characteristics, and functioning of the goods.
Faulty or Damaged Items: Replacements and Refunds
If you receive a faulty or damaged item, please contact our customer support team within 30 days of receipt. We will arrange for a replacement or refund, depending on your preference. In this case, we will cover the cost of returning the item to us.
To expedite the process, please provide the following information when contacting our customer support team:
- Your order number
- A description of the fault or damage
- Photographic evidence, if possible
Exceptions and Exclusions
Our return policy does not cover the following situations:
- Items that have been opened or used, unless they are faulty or damaged.
- Goods that are not in their original packaging or not in a resaleable condition.
- Any product specifically exempt from the right to cancel under UK consumer law.
Customer Support and Assistance
If you have any questions regarding our return policy or need assistance with a return, please contact our dedicated customer support team at [email address] or [contact form link]. Our team is committed to ensuring your satisfaction and will gladly help you navigate the return process or address any concerns you may have.